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Ordered before 16:00, shipped the same day

Customer Service

Ordering

Delivery

If you are located in the Netherlands, then if you ordered and paid before 4 p.m. on working days, your order will be shipped the same day. You will receive a track & trace number from PostNL via email with which you can track the progress of your order.

PostNL delivers your order within 24 hours within NL. Unfortunately, it may happen that PostNL is delayed. If no one is present at the delivery address, the postman offers your order again the next working day. If no one is present, you can pick up your order at a post office near you. You will receive a notification in your mailbox. Please note that the parcel service delivers at different times than regular mail. Lash eXtend is not responsible for delays at PostNL.

If you are located outside the Netherlands, your package will be shipped via UPS. For this, your order must be placed and paid before 3:00 pm to be shipped the same day. You will receive a track & trace number via email with which you can follow the progress of the shipment on the UPS website. Please allow 1-3 days for delivery, dpending on the distance of your location to the Netherlands.

The shipment costs vary, depending on value of your order and in which country you are located. The shipment costs are calculated automatically and shown in the checkout page of our webshop.

Pick up your order yourself?

While completing your order, you can also choose if you wold like to pick up the order yourself at our HQ. In that case there will be no shipment charges. You can do this at the following address:

Lash eXtend Showroom & Course location
Amersfoortseweg 32-34
3751 LK Bunschoten-Spakenburg
The Netherlands

If you decide to choose this option, we will contact you right after weve received your order to schedule an appointment. We try to make your order available on the very same day. You can pay for the order in advance in our online shop or pay by cash or debitcard on-site when you come by.

Returns

If you return a shipment, the following terms apply:

Never return something just like that. Unannounced return parcels are refused.

Do you have any questions, or are some things unclear? Please dont hesitate to contact us.